Refund policy

Return Policy

At ChewChop, we strive to ensure your complete satisfaction with every purchase. Please review our return policy below for details on returns, refunds, and exchanges.

Eligibility for Returns

- Returns are accepted only for eligible products that are defective, damaged, or incorrect upon delivery.

- All return requests must be initiated **within 48 hours of delivery**. Requests made after this period will not be accepted.

- Eligible products must be returned in their **original packaging**, unused, and in the same condition as received. This includes all tags, labels, and accessories.

- For defective or damaged items, you must provide **clear photographic proof** of the issue (e.g., close-up images showing the defect or damage) when submitting your return request.

Non-Returnable Items

- Perishable goods, personalized items, intimate or sanitary products, hazardous materials, or items marked as final sale are not eligible for returns.

- We do not accept returns for buyer's remorse, change of mind, or sizing issues unless the product is defective.

How to Initiate a Return

1. Contact us at info@chewchop.com within 48 hours of delivery with your order number, a description of the issue, and photographic proof (if applicable).

2. If your return is approved, we will provide you with a return shipping label or instructions on how to send the item back.

3. Ship the item back to us using the provided instructions. You may be responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

4. Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Refunds

- Refunds are issued only after we have received and inspected the returned item to confirm it meets our eligibility criteria.

- We will notify you via email once the inspection is complete and inform you whether the refund has been approved or rejected.

- Approved refunds will include the cost of the item (excluding shipping fees, unless due to our error). Refunds may take additional time to appear on your statement depending on your payment provider.

- If the return is rejected (e.g., due to missing original packaging or lack of proof), the item will be returned to you at your expense.

Exchanges

- Exchanges are available only for defective or damaged items, subject to stock availability. Follow the same process as returns, and specify that you prefer an exchange in your email.

Additional Notes

- This policy applies to all purchases made on our store.

- We reserve the right to modify this policy at any time. Changes will be posted on our website.

- For any questions or concerns, please email us at info@chewchop.com

Thank you for shopping with ChewChop!