Shipping policy

Shipping Policy

At ChewChop, we aim to deliver your pet products quickly and reliably. Below is our shipping policy for all purchases made on our Shopify store.

Order Processing Time

- Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

- You will receive a shipping confirmation email with tracking information once your order has shipped.

- During peak seasons or promotions, processing times may be extended. We will notify you of any delays.

Shipping Rates and Methods

- We offer standard shipping via trusted carriers (e.g., USPS, UPS, or FedEx).

- Shipping rates are calculated at checkout based on the order weight, destination, and selected shipping method.

- Expedited shipping options (e.g., 2-day or overnight) are available at an additional cost.

Delivery Times

- Domestic shipping (within the US): 5-10 business days after processing.

- Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other unforeseen circumstances.

- We are not responsible for delays caused by events beyond our control, such as strikes or natural disasters.

Order Tracking

- A tracking number will be provided via email once your order ships.

- Track your package on the carrier’s website using this number.

Lost or Damaged Packages

- If your package is lost or arrives damaged, contact us at **info@chewchop.com** within 48 hours of delivery (or expected delivery date for lost items) with your order number and details.

- For damaged items, provide clear photographic proof. We will work with the carrier to resolve the issue, which may include a replacement or refund per our [Return Policy](link-to-return-policy).

- Note: Customers are responsible for return shipping costs unless the issue is due to our error (e.g., wrong item shipped).

Shipping Restrictions

- We ship only within the United States.

- We do not ship to P.O. boxes or APO/FPO addresses.

- Certain pet products (e.g., perishable items or hazardous materials) may have shipping restrictions, noted on the product page.

- We reserve the right to refuse shipping to any address or cancel orders if necessary.

Additional Notes

- No free shipping is offered on returns. Customers are responsible for return shipping costs unless the return is due to our error.

- This policy may be updated periodically. Changes will be posted on our website.

- For any shipping-related questions, email us at info@chewchop.com

Thank you for choosing ChewChop!